Customer Service

We communicate with users on a regular basis to provide requested services and about issues relating to their account. We reply via email or phone.


Architecture Workshop does not pass on or sell information about our customers to any other business or organisation.

The only exception to this is where we are legally obliged to do so to comply with a current judicial proceeding, a court order or legal process served on our website.

Business Transitions

In the event Architecture Workshop goes through a business transition, users will be notified via a prominent notice on our website for 30 days prior to a change of ownership or control of their personal information.

If as a result of the business transition, the users’ personally identifiable information will be used differently from that stated at the time of collection, they will be given choice consistent with our notification of changes section.

Contact Permissions

Users who no longer wish to receive the promotional communications can unsubscribe at any time by;

  • hitting the unsubscribe button at the bottom of our most recent marketing email
  • replying with ‘unsubscribe’ in the subject line of the email
  • emailing us at
  • writing to Architecture Workshop Ltd, Flat 2 7 Market Square, Higham Ferrers, Rushden, England, NN10 8BP, UK.


We use Plausible Analytics in a basic, privacy-friendly way to help us understand the interactions, traffic and page views of our site.

The privacy of your data (and it is your data, not ours) is important to us.

Plausible Analytics has a comprehensive policy on data privacy and security. This gives us control over areas including customisable cookie settings, privacy controls, data sharing settings and data deletion on account termination. We will always act to minimise data collection, processing and storage in line with our Data Culture Manifesto and Privacy Policy.


We use Tiny Letter to send out our fortnightly newsletter. If you sign up for the newsletter, Tiny Letter's parent company—Mailchimp—will process your data. You can read their comprehensive privacy policy.

If you sign up to the newsletter, we will only ever use your email address to send you the newsletter—never for any other purpose. We will not share your email address with any third party. You can unsubscribe from the newsletter at any time—an unsubscribe link is included at the bottom of each newsletter. You can also make a request to find out what data we are storing, namely:

  • your email address, and
  • the date you signed up for the newsletter.

That's it.